A new report from NDTi: A Deep Dive into the Small Supports experience in Plymouth

The National Development Team for Inclusion (NDTi) has published a report, A Deep Dive into the Small Supports experience in Plymouth, looking at how Beyond Limits works as a Small Support provider. We were delighted to work on this project with NDTi and to showcase the magic that can happen when you support people in a truly bespoke way.

Click on the report cover to download a copy of the report.Small Supports are defined by NDTi on their website: https://www.ndti.org.uk/projects/what-are-small-supports.

There is growing evidence to show Small Supports offer a high quality, local alternative to large, often out of area providers. This is an approach that Beyond Limits have always advocated for and we also support other organisations looking to adopt this approach to deliver better outcomes for people.
Download the report here.

The report looked at nine people supported by Beyond Limits who agreed to share information about their lives and care focusing on:

  • Wellbeing
  • The cost of care and support to the individual
  • Changes in their lives, health and behaviours and their effect on resources in other services and organisations.

Information for the report was collected through interviews with the people involved, their families and the supporting staff.

The report Contents are as follows:

  1. Introduction
  2. Approach
  3. Pen portraits
  4. Analysis
  5. Table 1 Summary of Costs and Benefits
  6. Conclusions.

The Appendix includes methods used to collect information, seven case studies and links to useful resources.

Zero Tolerance to Sexual Harassment at Work

Beyond Limits has a duty under the Equality Act 2010 to protect its employees from all forms of harassment, including sexual harassment whilst in the workplace. We understand that across the organisation there will be a range of attitudes about what conduct is considered to be offensive, humiliating, intimidating, hostile or degrading. What one employee – or even a majority of employees – might see as harmless fun or ‘banter’, another may find unacceptable. An employee who complains about conduct may be considered by others to be overly sensitive or prudish. However, as an employer we have a responsibility for ensuring that our staff do not face harassment in their workplace and we understand the effects of harassment on individuals can be damaging, long-lasting and profound. All harassment is unacceptable. 

Image of black handprint that indicates stop on a red background.

No workplace is immune to harassment and a lack of reported cases does not mean that people have not experienced it. We will take any complaint of harassment (including sexual) seriously and we encourage anyone who considers they have or are experiencing harassment to report this via their line manager.

Beyond Limits Statement of Commitment to Safeguarding

Beyond Limits is committed to safeguarding the people we support from harm and abuse. We have a robust safeguarding framework with well-defined polices and procedures which outline our commitment to protecting the people who use our services. They cover various aspects, including reporting mechanisms, risk assessment and preventative measures and are available on request.

Our commitment to safeguarding extends to all staff members and we provide all our staff with training to equip them with the knowledge and skills needed to recognise signs of harm and abuse.

In keeping with our person centred approach, our safeguarding efforts align with people’s unique needs, preferences and communication styles. Our person-centred approach ensures that protective measures are respectful and empowering.

Beyond Limits will not tolerate any form of inappropriate behaviour or conduct towards any of the people we support. This is a shared commitment and one that applies to all staff, regardless of position or status.


Nominated Safeguarding Lead

The legal responsibility for safeguarding rests with Doreen Kelly as Managing Director, therefore Doreen is the Nominated Safeguarding Lead (NSL) for Beyond Limits.


Designated Safeguarding Lead

Although Doreen is the Nominated Safeguarding Lead, day-to-day lead responsibility for safeguarding rests with Kathleen Griffiths as the Designated Safeguarding Lead (DSL). Kathleen is responsible for ensuring that the practice of Beyond Limits is safe and effective.

Developing Environmental Awareness

Beyond Limits believes we all have a part to play in safeguarding the future of our planet. We have produced a policy full of ideas to help us protect the environment and we hope this will help you develop environmental awareness.

We believe that we can all make a difference and a good start is by following the five R’s below…

  • REDUCE the materials we use and waste we produce
  • RE–USE and RECYCLE materials wherever possible
  • RESTORE what is deemed to have been destroyed
  • RESPECT our neighbours and our environment.

Our policy has helpful information on energy, paper, plastic, transport, re-use and re-cycling. Check out the handy guide to re-cycling symbols below.


You can download the full policy here.


A graphic guide to recycling symbols

Beyond Limits Safeguarding – Speak Up

Beyond Limits aim to consistently promote a culture of openness and transparency that enables staff to SPEAK UP when they witness or suspect an individual is experiencing harm or is at risk of experiencing harm. All staff need to be aware that they can – and must – speak up if they have genuine concerns about the people we support.

Zero-tolerance

Beyond Limits has a zero-tolerance approach to abuse, unlawful discrimination and restraint. This includes:

  • Neglect
  • Subjecting people to degrading treatment
  • Unnecessary or disproportionate restraint
  • Deprivation of liberty

Beyond Limits are committed to safeguarding individuals in our care. This means we consistently aim to provide high quality care and support that will protect the people we support from harm and promote their welfare. Safeguarding is paramount and we strongly encourage all colleagues to raise any concerns about the quality and effectiveness of the care provided to speak up. We promote a psychologically safe environment where colleagues can speak up if they suspect wrongdoing or have any concerns about the quality of care provided.

Beyond Limits will not tolerate any form of inappropriate behaviour or conduct towards any of the people we support. This is a shared commitment and one that applies to all staff, regardless of position or status.


Nominated Safeguarding Lead

The legal responsibility for safeguarding rests with Doreen Kelly as Managing Director, therefore Doreen is the Nominated Safeguarding Lead (NSL) for Beyond Limits. You can contact her on 07714 456403 or via email at Doreen@beyondlimits-uk.org

Designated Safeguarding Lead

Although Doreen is the Nominated Safeguarding Lead, day-to-day lead responsibility for safeguarding rests with Kathleen Griffiths as the Designated Safeguarding Lead (DSL). Kathleen is responsible for ensuring that the practice of Beyond Limits is safe and effective. You can contact her on 07779 241386 or via email at Kathleen.griffiths@beyondlimits-uk.org.

Out of hours

If calling out of hours, please call 01752 546449 and make a report to the manager on-call.

Speak to the Care Quality Commission

If staff are in any way concerned about raising a safeguarding issue using any of the above options, they can raise a concern in confidence with the Care Quality Commission (CQC). You can email them at enquiries@cqc.org.uk or call on 03000 616161.


For the benefit of absolute clarity, all staff have a duty of care to the people we support and must SPEAK UP if there are any concerns about potential or actual abuse or harm towards an individual in our care.

Why the CQC is important for everyone

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. As a provider of health and social care Beyond Limits is regulated by CQC which means we have to make sure the services we supply to people who need support meet certain conditions.

The CQC monitors, inspects and regulates our services and they publish their findings, these findings are available to the public. If they find that services do not meet certain criteria, they can use the powers they have to take action. These powers range from warning notices, changing or imposing conditions on the care provider or placing the care provider in special measures. In extreme cases they can prosecute a care provider when people have been harmed or placed in danger of harm.

Beyond Limits is currently rated as an outstanding provider, you can find more details about this here Beyond Limits (Plymouth) – Care Quality Commission (cqc.org.uk)

It is very important that we all work in a way that provides the best support possible for people who use our services. This means engaging productively in training that the organisation provides, taking part in support and supervision and upholding the values and ethos of the organisation.

You can find out more about the work that CQC do here About us – Care Quality Commission (cqc.org.uk)

If you have concerns about any aspect of how a service is being delivered then you should discuss this with your line manager. If your concerns are in relation to your line manager then you should contact the Registered Manager, Kathleen Griffiths. Details of how contact Kathleen can be found in the who’s who section of the staff pages.

Cartoon of a lady looking at a huge book of new policies

Policies and Procedures framework

Beyond Limits has developed policies and procedures to promote safe and consistent practice across the Organisation.

Our policies and procedures fit within the Beyond Limits Policies and Procedures Framework. Beyond Limits expects all staff to be familiar with the contents of the policies and procedures relevant to their role and to understand how to apply them within their daily work.

Our policies and procedures:

  • Reflect the organisation’s values and mission statement
  • Let everyone know how we work
  • Contain procedures and guidance that must be followed
  • Are not stand alone documents
  • All fit within the Beyond Limits Policies and Procedures framework
  • Reference associated policies where relevant to each subject

Policies and Procedures A-Z

Below is a list of our Policies and procedure documents organised A-Z by title. They are in PDF format, can be downloaded, printed and read (using the free Adobe Reader). They cannot be edited or printed and the text cannot be copied.

 | Size: 403 KB 10th Apr 2025 BL (PP) Allegations Policy  | Size: 372 KB 10th Apr 2025 BL (PP) Anti-Bullying Policy  | Size: 284 KB 10th Apr 2025 BL (PP) Assistive Technology Policy  | Size: 272 KB 10th Apr 2025 BL (PP) Autistic People & Learning Disability Policy  | Size: 451 KB 10th Apr 2025 BL (PP) Bullying and Harassment Policy  | Size: 606 KB 10th Apr 2025 BL (PP) Capacity and Decision Making Policy  | Size: 174 KB 10th Apr 2025 BL (PP) Capacity and Financial Decision Making Flow Chart  | Size: 595 KB 10th Apr 2025 BL (PP) Complaints Policy  | Size: 248 KB 10th Apr 2025 BL (PP) Crisis Management Policy  | Size: 813 KB 10th Apr 2025 BL (PP) Data Protection Policy  | Size: 287 KB 10th Apr 2025 BL (PP) Disciplinary Policy  | Size: 1 MB 10th Apr 2025 BL (PP) Diversity and Inclusion Policy  | Size: 279 KB 10th Apr 2025 BL (PP) Domestic Abuse Policy  | Size: 296 KB 10th Apr 2025 BL (PP) Drug and Alcohol Policy  | Size: 482 KB 10th Apr 2025 BL (PP) Duty of Candour Policy  | Size: 739 KB 10th Apr 2025 BL (PP) Easy Read Complaints Policy  | Size: 490 KB 10th Apr 2025 BL (PP) Employee and Friendship Policy  | Size: 1 MB 10th Apr 2025 BL (PP) Environmental Awareness Policy  | Size: 642 KB 10th Apr 2025 BL (PP) Finance Policy  | Size: 276 KB 10th Apr 2025 BL (PP) Grievance Policy  | Size: 408 KB 10th Apr 2025 BL (PP) Health and Safety Policy  | Size: 529 KB 10th Apr 2025 BL (PP) Induction, Probation & Continuous Learning Policy  | Size: 318 KB 10th Apr 2025 BL (PP) Just Culture and Fair Blame Policy  | Size: 353 KB 10th Apr 2025 BL (PP) Lone Working Policy  | Size: 410 KB 10th Apr 2025 BL (PP) Medication Policy  | Size: 303 KB 10th Apr 2025 BL (PP) Mental Health and Wellbeing Policy  | Size: 355 KB 10th Apr 2025 BL (PP) Modern Slavery & Human Trafficking Policy  | Size: 311 KB 10th Apr 2025 BL (PP) Personal Relationships at Work Policy  | Size: 316 KB 10th Apr 2025 BL (PP) Privacy, Dignity and Respect Policy  | Size: 300 KB 10th Apr 2025 BL (PP) Quality Assurance Policy  | Size: 321 KB 10th Apr 2025 BL (PP) Record and Report Writing Policy  | Size: 581 KB 10th Apr 2025 BL (PP) Respecting and Involving People  | Size: 411 KB 10th Apr 2025 BL (PP) Safeguarding Adults Policy  | Size: 511 KB 10th Apr 2025 BL (PP) Safeguarding Children Policy  | Size: 451 KB 10th Apr 2025 BL (PP) Safer Recruitment and Selection Policy  | Size: 326 KB 10th Apr 2025 BL (PP) Sexual Harassment Policy  | Size: 312 KB 10th Apr 2025 BL (PP) Smoking & Vaping Policy  | Size: 347 KB 10th Apr 2025 BL (PP) Support and Supervsion Policy  | Size: 263 KB 10th Apr 2025 BL (PP) Use of Personal Vehicle Policy  | Size: 311 KB 10th Apr 2025 BL (PP) Use of Vehicles Registered with the Motability Scheme  | Size: 463 KB 10th Apr 2025 BL (PP) Volunteer Policy  | Size: 160 KB 24th Oct 2024 BL (PP) Wellness Action Plan  | Size: 486 KB 10th Apr 2025 BL (PP) Whistleblowing Policy
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Working with Care Nest Plymouth

Beyond Limits has been working with Care Nest for around a year now and our connection is going from strength to strength.

Coming out of the pandemic it was important to us to start reintroducing some face to face training sessions. We wanted to work with a local provider and with someone who had a similar value base and who understood the work we do. We were delighted to find Care Nest, they are a socially purposed organisation that delivers a range of wellbeing activities which includes team building and mindfulness.

As Beyond Limits continues to work on its agenda of self-direction, we are delighted to be working closely with Care Nest who are delivering sessions which look to build all the skills needed for self-direction.

We do our best work when we are able to slow down and reflect and Care Nest are working with individual teams to deliver key skills such as mindfulness, emotional intelligence, giving and receiving feedback and the impact of ourself on others.

The work is challenging at times as it looks to identify the barriers we all have when it comes to looking at ourselves, but the work is crucial if we want to grow and develop and reach our full potential.


For more information about Care Nest visit their website: https://carenestplymouth.org/


 

Who’s Who at Beyond Limits

On this page you will find names and contact details of some key staff at Beyond Limits.

Managing Director, Doreen Kelly

Doreen is responsible for overseeing the day to day running of the organisation and she is also the Nominated Safeguarding Lead.

 

 

 

Operations Director, Rebecca Chadwick

Rebecca is responsible for overseeing the day to day delivery of services to the people we support. If you have any questions or queries relating to the people we support, Rebecca can help you with this.

 

 

Registered Manager, Kathleen Griffiths

Kathleen is the registered manager and service development lead for Beyond Limits. Kathleen is responsible for making that the people who use our services have their needs met. We provide support which is regulated by the Care Quality Commission and Kathleen’s role is to make sure that we meet our legal responsibility and provide support that meets the requirements of the regulations. Kathleen is also the Designated Safeguarding Lead, you must contact Kathleen and let her know if you have had a safeguarding issue.

 

HR and Office Manager, Edyta Piekarska

Edyta is the HR and Office Manager for Beyond Limits. Edyta is responsible for the overall running of the administration team and she is the first point of contact for all HR matters. Edyta can help you with queries relating to health and wellbeing, performance management and equality and diversity. She co-ordinates and carries out employee engagement programmes as well as various other activities and initiatives.

 

Photo of Jill Barbour

Finance Director, Jill Barbour

Jill is the Finance Director for Beyond Limits. Jill is responsible for the money in the organisation and for making sure the books balance. Jill supports teams with the money connected to the people we support, this is our Individual Service Funds (ISF) and for making sure we meet our bigger financial obligations and of course for making sure we all get paid.

There are also a range of other people and departments that support the day to day running of Beyond Limits.

Salary

For any queries in relation to your salary you can email payroll by using your Microsoft Outlook Account

Finance & Carista

For any queries in relation to other aspects of finance or your Carista account, you can email finance, this is available by using your Microsoft Outlook Account.

Training and Online learning accounts

For any queries in relation to your training, including gaining access to your online learning accounts, you can email training, this is available by using your Microsoft Outlook Account.

Job vacancies and recommend a friend

For any queries in relation to job vacancies or your referrals for the recommend a friend scheme you can email vacancies, this is available by using your Microsoft Outlook Account.

Admin and change of details

For all queries in relation to administration, for example change of address, updates to driving licence, access to PPE or stationary, you can contact the main office

Office phone number

The office number should you require it is 01752 546449.

Gloriously Ordinary Lives

Gloriously Ordinary Lives: Challenging us to see support through a different lens and – using the four tests – consider what would it take for everyone to have Gloriously Ordinary Lives.

The Four Tests for creating Gloriously Ordinary Lives, are not a checklist or a process. The tests are simply a lens through which to view any support we consider for a person or their family.

If you apply the Gloriously Ordinary Lives lens to the support you get or offer – what does it show? What does it tell you? How far from Gloriously Ordinary is it and what would it take to get there?

Gloriously Ordinary Lives launched earlier in October, but it is far from being a new concept for founder, Tricia Nicoll. Tricia has been using the idea of something being ‘gloriously ordinary’ for over 10 years when supporting her two, now adult, kids. Telling people repeatedly that she wanted things for her kids to be ordinary – ‘gloriously ordinary’, she found that this resonated with others too.

Now, Gloriously Ordinary Lives is really coming to life! Tricia is launching a training programme as an introduction to Gloriously Ordinary Lives. Initially, the training will be offered to organisations who offer direct support to people and who are in a strong position to enable people getting Gloriously Ordinary Lives. The training will be offered to people who draw on support or who support someone directly – from families to local councils, and beyond.

After the training, people will:

  • Understand the concept of Gloriously Ordinary Lives
  • Be able to give examples of how the Four Tests work
  • Have some clear plans for how to move towards more Gloriously Ordinary Lives

Rich on the high seas

Not only has Rich proved his success in the world of wheelchair rugby but now he is trying his hand at Kayaking.

Plymouth is known as Britain’s Ocean City due to its seafaring heritage and fabulous coastline and so where better to take to the water with his team.

A man is being taught how to kayak on Plymouth Sound.Of course having his own sailing expert as part of his team is helpful and Michelle kept Rich and the rest of the team safe. After the safety demonstration, a three hour trip around the coast followed and Rich really enjoyed it, safe to say he is already making plans and looking forward to the next sail.

A man is being taught how to kayak on Plymouth Sound with two instructors.

Thanks go to the Mount Batten Watersports and Activities Centre  Homepage – Mount Batten Centre (mount-batten-centre.com)

Watch a short video of Rich in action.

Photo of lady standing in a garden in the sunlight

Chantelle’s busy summer volunteering

Chantelle has been keeping busy over the summer, she continues to enjoy her volunteering job at the Lounge in Torquay and is a real asset to the team. She had her planning day recently which was a chance to look back on last year’s achievements and decide new goals for the coming year.

As usual all the people who are important to Chantelle were in attendance and everyone was really positive and pleased with the positive changes in Chantelle. The standout though was how well Chantelle is doing in her job and we are really proud to share this update which was written by Hayley who is in charge of the Lounge.

Grab a tissue and have a read…

“Today, I am honoured to be here and share the remarkable story of an individual whose dedication and compassion have truly made a difference in the lives of many. I am here to celebrate the incredible contributions of Chantelle, an extraordinary volunteer whose impact has been nothing short of inspiring. Chantelle is more than just a volunteer; she is a beacon of kindness and support. Her commitment to our cause, her unwavering dedication, and her genuine empathy have touched the hearts of our clients, peers and colleagues. For those battling anxiety, Chantelle has created a safe environment, as we all know finding a safe space is invaluable, and Chantelle has been a key factor in fostering that safe haven for many.

Photo of Chantelle, a woman in a summer dress standing in the garden.

But Chantelle’s remarkable journey doesn’t stop there. She has been the driving force behind our well-being afternoons and evenings, a program that has not only enriched our team but has also created a sense of family among us. Through her ideas, she has brought joy, relaxation, and healing (and a little bit of stress) to our team. These well-being sessions have become a source of bonding which have forged friendships in order for us all to manage the challenges of life. Chantelle has transformed our organisation, infusing it with a profound sense of purpose and unity. Chantelle’s impact is immeasurable, and we want to acknowledge that we simply couldn’t run our community hub without her. Her actions remind us that it’s not just about serving coffee or snacks; it’s about creating a nurturing environment where every individual feels valued and supported.

As we celebrate Chantelle today, let us also reflect on the incredible power of volunteerism. One person’s dedication can spark a ripple effect that touches countless lives. Chantelle’s journey reminds us that small acts of kindness, when done with love and sincerity, can create a world of difference.

Chantelle, you are an amazing volunteer, a true catalyst for positive change, and an embodiment of the spirit of giving. On behalf of our clients, our team, and the entire community, we thank you from the bottom of our hearts. You have enriched our lives and brought light to our cafe. Your legacy will forever be etched in the hearts of those you have touched.

Thank you, Chantelle, for being the heartbeat of our community hub, and for showing us all the beauty that can be created through bravery, compassion and selflessness.”

Support Worker for Mike

With Mike, work doesn’t need to feel like work. One day you might be pottering around the garden sowing seeds, the next you might be off looking for pirate treasures and bottles washed up onshore.

Sign in a shop window that says open

Team Leader for Lou

Senior Support Worker for Jane

Waking Night Worker for Mike

Support Worker for Anna