Why the CQC is important for everyone

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. As a provider of health and social care Beyond Limits is regulated by CQC which means we have to make sure the services we supply to people who need support meet certain conditions.

The CQC monitors, inspects and regulates our services and they publish their findings, these findings are available to the public. If they find that services do not meet certain criteria, they can use the powers they have to take action. These powers range from warning notices, changing or imposing conditions on the care provider or placing the care provider in special measures. In extreme cases they can prosecute a care provider when people have been harmed or placed in danger of harm.

Beyond Limits is currently rated as an outstanding provider, you can find more details about this here Beyond Limits (Plymouth) – Care Quality Commission (cqc.org.uk)

It is very important that we all work in a way that provides the best support possible for people who use our services. This means engaging productively in training that the organisation provides, taking part in support and supervision and upholding the values and ethos of the organisation.

You can find out more about the work that CQC do here About us – Care Quality Commission (cqc.org.uk)

If you have concerns about any aspect of how a service is being delivered then you should discuss this with your line manager. If your concerns are in relation to your line manager then you should contact the Registered Manager, Kathleen Griffiths. Details of how contact Kathleen can be found in the who’s who section of the staff pages.

Cartoon of a lady looking at a huge book of new policies

Policies and Procedures framework

Beyond Limits has developed policies and procedures to promote safe and consistent practice across the Organisation.

Our policies and procedures fit within the Beyond Limits Policies and Procedures Framework. Beyond Limits expects all staff to be familiar with the contents of the policies and procedures relevant to their role and to understand how to apply them within their daily work.

Our policies and procedures:

  • Reflect the organisation’s values and mission statement
  • Let everyone know how we work
  • Contain procedures and guidance that must be followed
  • Are not stand alone documents
  • All fit within the Beyond Limits Policies and Procedures framework
  • Reference associated policies where relevant to each subject

Policies and Procedures A-Z

Below is a list of our Policies and procedure documents organised A-Z by title. They are in PDF format, can be downloaded, printed and read (using the free Adobe Reader). They cannot be edited or printed and the text cannot be copied.

 | Size: 450 KB 7th May 2026 BL (PP) Allegations Policy  | Size: 433 KB 7th May 2026 BL (PP) Anti-Bullying Policy  | Size: 315 KB 7th May 2026 BL (PP) Assistive Technology Policy  | Size: 293 KB 7th May 2026 BL (PP) Autistic People & Learning Disability Policy  | Size: 469 KB 7th May 2026 BL (PP) Bullying and Harassment Policy  | Size: 381 KB 7th May 2026 BL (PP) Capability  | Size: 679 KB 7th May 2026 BL (PP) Capacity and Decision Making Policy  | Size: 206 KB 7th May 2026 BL (PP) Capacity and Financial Decision Making Flow Chart  | Size: 252 KB 7th May 2026 BL (PP) Code of Conduct  | Size: 380 KB 7th May 2026 BL (PP) Complaints Policy  | Size: 332 KB 7th May 2026 BL (PP) Crisis Management Policy  | Size: 702 KB 7th May 2026 BL (PP) Data Protection Policy  | Size: 333 KB 7th May 2026 BL (PP) Disciplinary Policy  | Size: 1 MB 7th May 2026 BL (PP) Diversity and Inclusion Policy  | Size: 279 KB 7th May 2026 BL (PP) Domestic Abuse Policy  | Size: 356 KB 7th May 2026 BL (PP) Drug and Alcohol Policy  | Size: 523 KB 7th May 2026 BL (PP) Duty of Candour Policy  | Size: 318 KB 7th May 2026 BL (PP) Duty Of Care Policy  | Size: 739 KB 7th May 2026 BL (PP) Easy Read Complaints Policy  | Size: 467 KB 7th May 2026 BL (PP) Employee and Friendship Policy  | Size: 1,017 KB 7th May 2026 BL (PP) Environmental Awareness Policy  | Size: 642 KB 7th May 2026 BL (PP) Finance Policy  | Size: 264 KB 7th May 2026 BL (PP) Freedom to Speak Out  | Size: 329 KB 7th May 2026 BL (PP) Giving and Receiving Gifts Policy  | Size: 356 KB 7th May 2026 BL (PP) Grievance Policy  | Size: 471 KB 7th May 2026 BL (PP) Health and Safety Policy  | Size: 531 KB 7th May 2026 BL (PP) Induction, Probation & Continuous Learning Policy  | Size: 370 KB 7th May 2026 BL (PP) Infectious Diseases and Control Policy  | Size: 374 KB 7th May 2026 BL (PP) Just Culture and Fair Blame Policy  | Size: 348 KB 7th May 2026 BL (PP) Lone Working Policy  | Size: 412 KB 7th May 2026 BL (PP) Medication Policy  | Size: 330 KB 7th May 2026 BL (PP) Mental Health and Wellbeing Policy  | Size: 404 KB 7th May 2026 BL (PP) Modern Slavery & Human Trafficking Policy  | Size: 1,023 KB 7th May 2026 BL (PP) Modern Slavery Handbook  | Size: 471 KB 7th May 2026 BL (PP) Person Safety Incident Policy  | Size: 356 KB 7th May 2026 BL (PP) Personal Relationships at Work Policy  | Size: 373 KB 7th May 2026 BL (PP) Privacy, Dignity and Respect Policy  | Size: 335 KB 7th May 2026 BL (PP) Quality Assurance Policy  | Size: 289 KB 7th May 2026 BL (PP) Radicalisation and Prevent Policy  | Size: 388 KB 7th May 2026 BL (PP) Record and Report Writing Policy  | Size: 423 KB 7th May 2026 BL (PP) Reducing Restrictive Practice  | Size: 450 KB 7th May 2026 BL (PP) Respecting and Involving People  | Size: 479 KB 7th May 2026 BL (PP) Safeguarding Adults Policy  | Size: 578 KB 7th May 2026 BL (PP) Safeguarding Children Policy  | Size: 434 KB 7th May 2026 BL (PP) Safer Recruitment and Selection Policy  | Size: 383 KB 7th May 2026 BL (PP) Serious Incident Policy  | Size: 398 KB 7th May 2026 BL (PP) Sexual Harassment Policy  | Size: 341 KB 7th May 2026 BL (PP) Smoking & Vaping Policy  | Size: 407 KB 7th May 2026 BL (PP) Support and Supervision Policy  | Size: 265 KB 7th May 2026 BL (PP) Transfer of Care Policy  | Size: 316 KB 7th May 2026 BL (PP) Use of Personal Vehicle Policy  | Size: 358 KB 7th May 2026 BL (PP) Use of Vehicles Registered with the Motability Scheme  | Size: 570 KB 7th May 2026 BL (PP) Volunteers Policy  | Size: 876 KB 7th May 2026 BL (PP) Wellness Action Plan  | Size: 338 KB 7th May 2026 BL (PP) Whistleblowing Policy
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Who’s Who at Beyond Limits

On this page you will find names and contact details of some key staff at Beyond Limits.

Managing Director, Rebecca Chadwick

Rebecca is responsible for overseeing the day to day delivery of services to the people we support. If you have any questions or queries relating to the people we support, Rebecca can help you with this.

 

 

Non-Executive Director, Doreen Kelly

Doreen is responsible for overseeing the day to day running of the organisation and she is also the Nominated Safeguarding Lead.

 

 

 

Registered Manager, Kathleen Griffiths

Kathleen is the registered manager and service development lead for Beyond Limits. Kathleen is responsible for making that the people who use our services have their needs met. We provide support which is regulated by the Care Quality Commission and Kathleen’s role is to make sure that we meet our legal responsibility and provide support that meets the requirements of the regulations. Kathleen is also the Designated Safeguarding Lead, you must contact Kathleen and let her know if you have had a safeguarding issue.

 

HR and Office Manager, Edyta Piekarska

Edyta is the HR and Office Manager for Beyond Limits. Edyta is responsible for the overall running of the administration team and she is the first point of contact for all HR matters. Edyta can help you with queries relating to health and wellbeing, performance management and equality and diversity. She co-ordinates and carries out employee engagement programmes as well as various other activities and initiatives.

 

Photo of Jill Barbour

Finance Director, Jill Barbour

Jill is the Finance Director for Beyond Limits. Jill is responsible for the money in the organisation and for making sure the books balance. Jill supports teams with the money connected to the people we support, this is our Individual Service Funds (ISF) and for making sure we meet our bigger financial obligations and of course for making sure we all get paid.

There are also a range of other people and departments that support the day to day running of Beyond Limits.

Salary

For any queries in relation to your salary you can email payroll by using your Microsoft Outlook Account

Finance & Carista

For any queries in relation to other aspects of finance or your Carista account, you can email finance, this is available by using your Microsoft Outlook Account.

Training and Online learning accounts

For any queries in relation to your training, including gaining access to your online learning accounts, you can email training, this is available by using your Microsoft Outlook Account.

Job vacancies and recommend a friend

For any queries in relation to job vacancies or your referrals for the recommend a friend scheme you can email vacancies, this is available by using your Microsoft Outlook Account.

Admin and change of details

For all queries in relation to administration, for example change of address, updates to driving licence, access to PPE or stationary, you can contact the main office

Office phone number

The office number should you require it is 01752 546449.

Gloriously Ordinary Lives

Gloriously Ordinary Lives: Challenging us to see support through a different lens and – using the four tests – consider what would it take for everyone to have Gloriously Ordinary Lives.

The Four Tests for creating Gloriously Ordinary Lives, are not a checklist or a process. The tests are simply a lens through which to view any support we consider for a person or their family.

If you apply the Gloriously Ordinary Lives lens to the support you get or offer – what does it show? What does it tell you? How far from Gloriously Ordinary is it and what would it take to get there?

Gloriously Ordinary Lives launched earlier in October, but it is far from being a new concept for founder, Tricia Nicoll. Tricia has been using the idea of something being ‘gloriously ordinary’ for over 10 years when supporting her two, now adult, kids. Telling people repeatedly that she wanted things for her kids to be ordinary – ‘gloriously ordinary’, she found that this resonated with others too.

Now, Gloriously Ordinary Lives is really coming to life! Tricia is launching a training programme as an introduction to Gloriously Ordinary Lives. Initially, the training will be offered to organisations who offer direct support to people and who are in a strong position to enable people getting Gloriously Ordinary Lives. The training will be offered to people who draw on support or who support someone directly – from families to local councils, and beyond.

After the training, people will:

  • Understand the concept of Gloriously Ordinary Lives
  • Be able to give examples of how the Four Tests work
  • Have some clear plans for how to move towards more Gloriously Ordinary Lives

Rich on the high seas

Not only has Rich proved his success in the world of wheelchair rugby but now he is trying his hand at Kayaking.

Plymouth is known as Britain’s Ocean City due to its seafaring heritage and fabulous coastline and so where better to take to the water with his team.

A man is being taught how to kayak on Plymouth Sound.Of course having his own sailing expert as part of his team is helpful and Michelle kept Rich and the rest of the team safe. After the safety demonstration, a three hour trip around the coast followed and Rich really enjoyed it, safe to say he is already making plans and looking forward to the next sail.

A man is being taught how to kayak on Plymouth Sound with two instructors.

Thanks go to the Mount Batten Watersports and Activities Centre  Homepage – Mount Batten Centre (mount-batten-centre.com)

Watch a short video of Rich in action.

Photo of lady standing in a garden in the sunlight

Chantelle’s busy summer volunteering

Chantelle has been keeping busy over the summer, she continues to enjoy her volunteering job at the Lounge in Torquay and is a real asset to the team. She had her planning day recently which was a chance to look back on last year’s achievements and decide new goals for the coming year.

As usual all the people who are important to Chantelle were in attendance and everyone was really positive and pleased with the positive changes in Chantelle. The standout though was how well Chantelle is doing in her job and we are really proud to share this update which was written by Hayley who is in charge of the Lounge.

Grab a tissue and have a read…

“Today, I am honoured to be here and share the remarkable story of an individual whose dedication and compassion have truly made a difference in the lives of many. I am here to celebrate the incredible contributions of Chantelle, an extraordinary volunteer whose impact has been nothing short of inspiring. Chantelle is more than just a volunteer; she is a beacon of kindness and support. Her commitment to our cause, her unwavering dedication, and her genuine empathy have touched the hearts of our clients, peers and colleagues. For those battling anxiety, Chantelle has created a safe environment, as we all know finding a safe space is invaluable, and Chantelle has been a key factor in fostering that safe haven for many.

Photo of Chantelle, a woman in a summer dress standing in the garden.

But Chantelle’s remarkable journey doesn’t stop there. She has been the driving force behind our well-being afternoons and evenings, a program that has not only enriched our team but has also created a sense of family among us. Through her ideas, she has brought joy, relaxation, and healing (and a little bit of stress) to our team. These well-being sessions have become a source of bonding which have forged friendships in order for us all to manage the challenges of life. Chantelle has transformed our organisation, infusing it with a profound sense of purpose and unity. Chantelle’s impact is immeasurable, and we want to acknowledge that we simply couldn’t run our community hub without her. Her actions remind us that it’s not just about serving coffee or snacks; it’s about creating a nurturing environment where every individual feels valued and supported.

As we celebrate Chantelle today, let us also reflect on the incredible power of volunteerism. One person’s dedication can spark a ripple effect that touches countless lives. Chantelle’s journey reminds us that small acts of kindness, when done with love and sincerity, can create a world of difference.

Chantelle, you are an amazing volunteer, a true catalyst for positive change, and an embodiment of the spirit of giving. On behalf of our clients, our team, and the entire community, we thank you from the bottom of our hearts. You have enriched our lives and brought light to our cafe. Your legacy will forever be etched in the hearts of those you have touched.

Thank you, Chantelle, for being the heartbeat of our community hub, and for showing us all the beauty that can be created through bravery, compassion and selflessness.”

Support Worker for Mike

With Mike, work doesn’t need to feel like work. One day you might be pottering around the garden sowing seeds, the next you might be off looking for pirate treasures and bottles washed up onshore.

Sign in a shop window that says open

Team Leader for Lou

Senior Support Worker for Jane

Waking Night Worker for Mike

Support Worker for Anna

We have joined the Employers Initiative on Domestic Abuse

Domestic abuse can happen to anyone of any age, gender, race, sexual orientation, religion or background. Abusive behaviour includes: physical or sexual abuse, violent or threatening behaviour, emotional abuse, controlling or coercive behaviour, economic abuse, psychological, or other abuse.

The Domestic Abuse Act 2021 makes clear that employers should consider the impact of domestic abuse on their employees as part of their duty of care. As a responsible employer, Beyond Limits are a member of the Employers’ Initiative on Domestic Abuse (EIDA) www.eida.org.uk and we are committed to their membership charter which includes fostering a safe, supportive and open environment to allow domestic abuse to be effectively tackled in the workplace and supporting employees who are affected by domestic abuse and those that report it by providing access to information and services.

Organisations that can provide support

If you or someone you know needs help there are several organisations that can provide support. You do not have to wait for an emergency situation to find help. If domestic abuse is happening to you, it’s important to tell someone and remember you’re not alone.


Advice and help for women experiencing domestic abuse.

I need help – information and support on domestic abuse (womensaid.org.uk)

The Survivor’s Handbook provides practical support and information for women experiencing domestic abuse.
The Survivor’s Handbook – Women’s Aid (womensaid.org.uk)


Men can contact the Men’s Advice Line on 0808 8010 327 or
Domestic Abuse Helpline for Men | Men’s Advice Line UK (mensadviceline.org.uk)


If you identify as LGBT+ you can find information here
LGBTQ+ victims of domestic abuse – IDAS


 

Well done Rich!!!

Rich was on the winning side recently when his team won the division 2 wheelchair rugby league. Rich plays wheelchair rugby with the West Country Hawks and they played over 3 weekends which took place in Stoke-on-Trent.

He was involved in a total of 16 games and they remained undefeated across of all the games, little wonder that Rich looks so happy. He plays as a defender and he was a key player for his team, his force and strength stopped a number of goals from being conceded.

Rich holding the winners cup in his wheelchair in a gym.

Well done Rich, and who knows, this time Stoke-on Trent, next time the Olympics!

West Country Hawks – Great Britain Wheelchair Rugby (gbwr.org.uk)

 

Beyond Limits policy on modern slavery

Beyond Limits are committed to acting in an ethical and socially responsible manner and we are committed to actively contributing towards the eradication of modern slavery and human trafficking.

Our safer recruitment procedures and people management processes are designed to ensure that all prospective employees are legally entitled to work in the UK. This helps to safeguard employees from any abuse or coercion.


For more information:

Visit The National Crime Agency pages on modern slavery and human trafficking.

Listen File on 4 investigates modern slavery in the UK workplace produced by Radio 4 (37 mins).

If you suspect modern slavery, report it to the Modern Slavery Helpline on 08000 121 700 or the police on 101. Don’t leave it to someone else. Your information could save a life.

Chantelle flies to Scotland

Chantelle has had an amazing year and has achieved so much and so as a little reward a trip to Scotland was planned.

Despite not having been on a plane for a long time, Chantelle did really well and she caught the plane from Bristol to Edinburgh. She had a really busy weekend doing lots of sightseeing, she walked along the Royal Mile and enjoyed listening to the bagpipes.

Had a trip to Edinburgh Castle and visited the World of Illusions which she really enjoyed and said was great fun.

She hopped on and off the tour bus and enjoyed listening to lots of history through the headphones and to top it all off she enjoyed a shandy in a local pub. A very busy weekend but lots of fun was had.



  

The Chiefs and The Hawks

An inspirational and informative day was had by Rich and team members Martin and Keith at the European and English Champions, The Exeter Chiefs. Rich was granted a personal tour by Aron Struminski, the Senior Community Manager for the Exeter Chiefs.

Rich plays for the Westcountry Hawks so this was a great opportunity for him to chat to Aron, explore the grounds and the team areas including the gym, rehabilitation area and the winners’ cups.

The attention to detail was fabulous, no wonder the Exeter Chiefs are champs.


Visit West Country Hawks – Great Britain Wheelchair Rugby


Before the fantastic tour, Rich, Martin and Keith visited the House of Marbles for some Christmas shopping and to play some games before having a spot of lunch.


Visit The House of Marbles website


They ended the trip with a visit to Jolly Rogers life size resin models, a must-see attraction if you haven’t been already. It was a great day out for all, and they are looking forward to the next one.


Visit The Jolly Roger – Life Size Figure Models website


Ricky and Hamish getting ready to cycle

Sofa to Finland

Well, after many delays due to Covid here it is, finally. From Sofa to Finland is the sequel to from Sofa to Sweden and the idea was to cycle around the Turku Archipelago. For those of you that have been following the story, you will know that Ricky is blind but he doesn’t let that stop him from having a great life.

Ricky never had the opportunities in life that most of us take for granted. He never learnt to ride a bike as a child and up until about 5 years ago, he wouldn’t even sit on a bike. He started like most of do, just sitting and getting comfortable and then progressed to getting pushed around.

With his team encouraging him he finally managed to ride tandem and so of course, it was time to plan a challenge. They cycled over 200kms round one of the oldest archipelago trails. A momentous effort, especially in the searing heat. I wonder where Ricky’s adventures will take him next.

Photo of Ricky and Hamish with bicycle helmets. Ricky out fo a count sleeping on David. Ricky and David enjoying a drink on country bench. Photo of the whole route on a noticeboard Photo of Ricky and Hamish on the ferry getting ready to ride

Thanks to Ryan for organising the trip, Hamish for his stubborn determination and believing anything is possible for people and David Bray for supporting and making Ricky comfortable with his first bike.

See the whole route on the trail website: The Archipelago Trail | Visit Pargas (visitparainen.fi)