Photo of lady standing in a garden in the sunlight

Chantelle’s busy summer volunteering

Chantelle has been keeping busy over the summer, she continues to enjoy her volunteering job at the Lounge in Torquay and is a real asset to the team. She had her planning day recently which was a chance to look back on last year’s achievements and decide new goals for the coming year.

As usual all the people who are important to Chantelle were in attendance and everyone was really positive and pleased with the positive changes in Chantelle. The standout though was how well Chantelle is doing in her job and we are really proud to share this update which was written by Hayley who is in charge of the Lounge.

Grab a tissue and have a read…

“Today, I am honoured to be here and share the remarkable story of an individual whose dedication and compassion have truly made a difference in the lives of many. I am here to celebrate the incredible contributions of Chantelle, an extraordinary volunteer whose impact has been nothing short of inspiring. Chantelle is more than just a volunteer; she is a beacon of kindness and support. Her commitment to our cause, her unwavering dedication, and her genuine empathy have touched the hearts of our clients, peers and colleagues. For those battling anxiety, Chantelle has created a safe environment, as we all know finding a safe space is invaluable, and Chantelle has been a key factor in fostering that safe haven for many.

Photo of Chantelle, a woman in a summer dress standing in the garden.

But Chantelle’s remarkable journey doesn’t stop there. She has been the driving force behind our well-being afternoons and evenings, a program that has not only enriched our team but has also created a sense of family among us. Through her ideas, she has brought joy, relaxation, and healing (and a little bit of stress) to our team. These well-being sessions have become a source of bonding which have forged friendships in order for us all to manage the challenges of life. Chantelle has transformed our organisation, infusing it with a profound sense of purpose and unity. Chantelle’s impact is immeasurable, and we want to acknowledge that we simply couldn’t run our community hub without her. Her actions remind us that it’s not just about serving coffee or snacks; it’s about creating a nurturing environment where every individual feels valued and supported.

As we celebrate Chantelle today, let us also reflect on the incredible power of volunteerism. One person’s dedication can spark a ripple effect that touches countless lives. Chantelle’s journey reminds us that small acts of kindness, when done with love and sincerity, can create a world of difference.

Chantelle, you are an amazing volunteer, a true catalyst for positive change, and an embodiment of the spirit of giving. On behalf of our clients, our team, and the entire community, we thank you from the bottom of our hearts. You have enriched our lives and brought light to our cafe. Your legacy will forever be etched in the hearts of those you have touched.

Thank you, Chantelle, for being the heartbeat of our community hub, and for showing us all the beauty that can be created through bravery, compassion and selflessness.”

Beyond Limits Safeguarding – Speak Up

Beyond Limits aim to consistently promote a culture of openness and transparency that enables staff to SPEAK UP when they witness or suspect an individual is experiencing harm or is at risk of experiencing harm. All staff need to be aware that they can – and must – speak up if they have genuine concerns about the people we support.


Beyond Limits has a zero-tolerance approach to abuse, unlawful discrimination and restraint. This includes:

  • Neglect
  • Subjecting people to degrading treatment
  • Unnecessary or disproportionate restraint
  • Deprivation of liberty

Beyond Limits are committed to safeguarding individuals in our care. This means we consistently aim to provide high quality care and support that will protect the people we support from harm and promote their welfare. Safeguarding is paramount and we strongly encourage all colleagues to raise any concerns about the quality and effectiveness of the care provided to speak up. We promote a psychologically safe environment where colleagues can speak up if they suspect wrongdoing or have any concerns about the quality of care provided.

Beyond Limits will not tolerate any form of inappropriate behaviour or conduct towards any of the people we support. This is a shared commitment and one that applies to all staff, regardless of position or status.

Nominated Safeguarding Lead

The legal responsibility for safeguarding rests with Doreen Kelly as Managing Director, therefore Doreen is the Nominated Safeguarding Lead (NSL) for Beyond Limits. You can contact her on 07714 456403 or via email at

Designated Safeguarding Lead

Although Doreen is the Nominated Safeguarding Lead, day-to-day lead responsibility for safeguarding rests with Kathleen Griffiths as the Designated Safeguarding Lead (DSL). Kathleen is responsible for ensuring that the practice of Beyond Limits is safe and effective. You can contact her on 07779 241386 or via email at

Out of hours

If calling out of hours, please call 01752 546449 and make a report to the manager on-call.

Speak to the Care Quality Commission

If staff are in any way concerned about raising a safeguarding issue using any of the above options, they can raise a concern in confidence with the Care Quality Commission (CQC). You can email them at or call on 03000 616161.

For the benefit of absolute clarity, all staff have a duty of care to the people we support and must SPEAK UP if there are any concerns about potential or actual abuse or harm towards an individual in our care.

We have joined the Employers Initiative on Domestic Abuse

Domestic abuse can happen to anyone of any age, gender, race, sexual orientation, religion or background. Abusive behaviour includes: physical or sexual abuse, violent or threatening behaviour, emotional abuse, controlling or coercive behaviour, economic abuse, psychological, or other abuse.

The Domestic Abuse Act 2021 makes clear that employers should consider the impact of domestic abuse on their employees as part of their duty of care. As a responsible employer, Beyond Limits are a member of the Employers’ Initiative on Domestic Abuse (EIDA) and we are committed to their membership charter which includes fostering a safe, supportive and open environment to allow domestic abuse to be effectively tackled in the workplace and supporting employees who are affected by domestic abuse and those that report it by providing access to information and services.

Organisations that can provide support

If you or someone you know needs help there are several organisations that can provide support. You do not have to wait for an emergency situation to find help. If domestic abuse is happening to you, it’s important to tell someone and remember you’re not alone.

Advice and help for women experiencing domestic abuse.

I need help – information and support on domestic abuse (

The Survivor’s Handbook provides practical support and information for women experiencing domestic abuse.
The Survivor’s Handbook – Women’s Aid (

Men can contact the Men’s Advice Line on 0808 8010 327 or
Domestic Abuse Helpline for Men | Men’s Advice Line UK (

If you identify as LGBT+ you can find information here
LGBTQ+ victims of domestic abuse – IDAS


Well done Rich!!!

Rich was on the winning side recently when his team won the division 2 wheelchair rugby league. Rich plays wheelchair rugby with the West Country Hawks and they played over 3 weekends which took place in Stoke-on-Trent.

He was involved in a total of 16 games and they remained undefeated across of all the games, little wonder that Rich looks so happy. He plays as a defender and he was a key player for his team, his force and strength stopped a number of goals from being conceded.

Rich holding the winners cup in his wheelchair in a gym.

Well done Rich, and who knows, this time Stoke-on Trent, next time the Olympics!

West Country Hawks – Great Britain Wheelchair Rugby (


Beyond Limits policy on modern slavery

Beyond Limits are committed to acting in an ethical and socially responsible manner and we are committed to actively contributing towards the eradication of modern slavery and human trafficking.

Our safer recruitment procedures and people management processes are designed to ensure that all prospective employees are legally entitled to work in the UK. This helps to safeguard employees from any abuse or coercion.

For more information:

Visit The National Crime Agency pages on modern slavery and human trafficking.

Listen File on 4 investigates modern slavery in the UK workplace produced by Radio 4 (37 mins).

If you suspect modern slavery, report it to the Modern Slavery Helpline on 08000 121 700 or the police on 101. Don’t leave it to someone else. Your information could save a life.

Chantelle flies to Scotland

Chantelle has had an amazing year and has achieved so much and so as a little reward a trip to Scotland was planned.

Despite not having been on a plane for a long time, Chantelle did really well and she caught the plane from Bristol to Edinburgh. She had a really busy weekend doing lots of sightseeing, she walked along the Royal Mile and enjoyed listening to the bagpipes.

Had a trip to Edinburgh Castle and visited the World of Illusions which she really enjoyed and said was great fun.

She hopped on and off the tour bus and enjoyed listening to lots of history through the headphones and to top it all off she enjoyed a shandy in a local pub. A very busy weekend but lots of fun was had.


The Chiefs and The Hawks

An inspirational and informative day was had by Rich and team members Martin and Keith at the European and English Champions, The Exeter Chiefs. Rich was granted a personal tour by Aron Struminski, the Senior Community Manager for the Exeter Chiefs.

Rich plays for the Westcountry Hawks so this was a great opportunity for him to chat to Aron, explore the grounds and the team areas including the gym, rehabilitation area and the winners’ cups.

The attention to detail was fabulous, no wonder the Exeter Chiefs are champs.

Visit West Country Hawks – Great Britain Wheelchair Rugby

Before the fantastic tour, Rich, Martin and Keith visited the House of Marbles for some Christmas shopping and to play some games before having a spot of lunch.

Visit The House of Marbles website

They ended the trip with a visit to Jolly Rogers life size resin models, a must-see attraction if you haven’t been already. It was a great day out for all, and they are looking forward to the next one.

Visit The Jolly Roger – Life Size Figure Models website

Blurred photo of child go karting

Free at last!

Andrew finally managed to get on a break-away after all the Covid-19 lock downs.

He was eager to get out and about and he made it big time. His first outing was Go-Karting, he was too fast for a picture!

Photo of child blurred on gokart track.Photo of two people with a gokart track site in the background.

Next he headed to Cornwall for a spot of camping. He was feeling amazing, for a long time Andrew didn’t feel like even leaving his house. This was a big event for him and his team had a great time too.

Photo of a camp site with a camp fire inside a circle of stone seats in the foreground.
Photo of a cheeky hen walking inside a tent.

Congratulations to Andrew and his dream team for making this happen. Where will you head to next Andrew?

Ricky and Hamish getting ready to cycle

Sofa to Finland

Well, after many delays due to Covid here it is, finally. From Sofa to Finland is the sequel to from Sofa to Sweden and the idea was to cycle around the Turku Archipelago. For those of you that have been following the story, you will know that Ricky is blind but he doesn’t let that stop him from having a great life.

Ricky never had the opportunities in life that most of us take for granted. He never learnt to ride a bike as a child and up until about 5 years ago, he wouldn’t even sit on a bike. He started like most of do, just sitting and getting comfortable and then progressed to getting pushed around.

With his team encouraging him he finally managed to ride tandem and so of course, it was time to plan a challenge. They cycled over 200kms round one of the oldest archipelago trails. A momentous effort, especially in the searing heat. I wonder where Ricky’s adventures will take him next.

Photo of Ricky and Hamish with bicycle helmets. Ricky out fo a count sleeping on David. Ricky and David enjoying a drink on country bench. Photo of the whole route on a noticeboard Photo of Ricky and Hamish on the ferry getting ready to ride

Thanks to Ryan for organising the trip, Hamish for his stubborn determination and believing anything is possible for people and David Bray for supporting and making Ricky comfortable with his first bike.

See the whole route on the trail website: The Archipelago Trail | Visit Pargas (

Photo of Mr. Wonderful and his people

Mr Wonderful

Mr Wonderful, we called him that because the first time we met him, he was just that, Wonderful.

He had been through so much in his life and this pulled on our heart strings but he took it all in his stride and got on with living his life. A force to be reckoned with but he was warm and he had a strong sense of loyalty and justice. James was also the perfect gentleman, the old fashioned type who would open a door for you and walk on the outside of the road.

Massive crowd of Liverpool supporters

He was an avid Liverpool FC supporter, delighted of course when they won the Premier League in 2020. He teased his team mercilessly if their allegiances lay elsewhere but they loved him just the same, they also remember sitting through many a cricket match as this was another of his passions. They all remain saddened by his untimely passing and remember him with great fondness.


Download the Mr. Wonderful booklet PDF here.

James’ life reminds us of the importance of the work we do. He had spent many a year living in hospitals, damaged by a system who didn’t understand or appreciate his uniqueness. We freed James from the system and gave him the opportunity to live his best life. His story lives on, not only in all of us but also in statute as Mr Wonderful is recorded forever in Hansard, the official record of parliament. They held a debate demonstrating that people who have survived the mental health system can go on to live rich lives in their communities.

Photo of hansard books on bookshelf

James’ life was rich with people, not people who were paid to be in his life, but people like his family who loved him and like his team who were matched to him and who came to love him. James and his family became like family to Beyond Limits, the type of family that would argue and disagree but a family that also had the utmost respect for one another and a family who kept James at the heart of every decision.

We continue with our mission, to free people from systems, we continue to go Beyond the Limits and we do this in James’ name and in the name of all the other people who have been affected and who are still affected by institutional systems.


Chantelle goes Beyond the Limits

Chantelle has been working in the Lounge in Torquay for 2 years. The Lounge is a community café which provides support to people who are homeless.

Chantelle volunteers as a waitress, she also helps in the kitchen and enjoys talking to the customers. Chantelle received an award recently in the category of Going Above and Beyond in a volunteering role from the local Council.

On Friday 3rd June Chantelle attended the Jubilee party in Torquay and she was given her award by the Lord Mayor, she received a £15.00 voucher. Chantelle has a very good work ethic, she is never late or ill and she has made lots of friends through her volunteering. Well Done Chantelle, keep up the good work, your team is very proud of you.

Chantelle standing in a summer dress under an arch of red, white and blue balloons.

Thank you Donna!!

Really lovely to be able to gather together to celebrate a huge achievement for Donna who has been employed by Beyond Limits for 10 years.

We could not let this milestone go by without recognising Donna’s commitment to the people she supports and the organisation and we were delighted to be able to celebrate with her. A presentation at a surprise party was the order of the day and people were invited to join in marking Donna’s 10 years of service.

Of course there was cake and gifts and tales told of work past and present, above all though it was an opportunity for us to say a huge thank you to Donna for all her hard work over the years, 10 years’ service is truly amazing and just goes to show what magic can happen when you work in the right place with the right people.

We are really looking forward to seeing you at our job fayre

We are so excited to be able to get back to seeing potential job seekers face to face. We will be at the New Continental Hotel in Plymouth from 10am on the 15th September to talk to you about the vacancies that we currently have.

It’s a great opportunity to learn more about what we do and to hear stories first hand from people who already work with us, we can also help you with your application form on the day.

Come along, it promises to be a good day and the tickets are free, you just need to grab yourself one by clicking on the link below and following the instructions.

Chantelle visits Pennywell Farm

It was a lovely day recently and a real sign that Spring is on the way.

Chantelle decided to take advantage of the nice weather and booked tickets to go to Pennywell Farm. Chantelle loves animals, she quite often attends her local horse riding centre and enjoys feeding and grooming the horses. Pennywell Farm has a wide range of animals and Chantelle loves to get involved in feeding and petting them.

The miniature pigs are a real hit and Chantelle took real care of these and enjoyed having a piggy cuddle.

Photo of a smiling lady cuddling a piglet in a blanket.

The goats are mischievous and quite greedy and nearly enjoyed a piece of Chantelle’s jacket on more than one occasion.

Lunch and a walk around the rest of the farm looking at the other animals completed the day and Chantelle is already looking to book tickets again for another visit soon.

Visit the Pennywell Farm website for more information and to book tickets.

We’ve updated our Recommend a Friend scheme

Finding the right quality of care staff is a major challenge. It’s important that we don’t just fill the vacancies we have but that we fill them with the right people.

The right people are people like you, people who are already working here. That’s why we have launched our new and improved Recommend a Friend scheme because we know that you know the very next person you want to fill that vacancy in your team.

It’s why we are now offering bigger incentives than ever to make sure that we get the right people and you get the person you want. For each person that you recommend and that we hire, you will receive £150 once that person has completed their induction. We also know that sometimes having a new person join your team can be difficult and unsettling. Some of you might be asked to spend extra time with them showing them the ropes. We recognise it’s a team effort and so the biggest reward goes to the whole team. £500 will be paid when the person passes their probation and you can let us know how you want to use your reward to celebrate.

If you already have someone in mind please, get in touch.

Beyond Limits is a partner in the Small Supports programme

Beyond Limits has joined C-Change, NDTi, Positive Support for You and the Local Government Association to help develop and promote the Small Supports programme. The programme is generously supported by NHS England.

Visit the Small Supports page on the NDTi website

We are working with local areas to help them create the best environment for small supports to emerge and flourish and with existing and emerging small supports organisations to develop and share great ways of working. The partners are not seeking to establish or grow their own support activity.

Below is some background information about Small Supports

What are Small Supports?

Small Supports organisations have a lot in common. Small Supports organisations share nine key characteristics.

Background to Small Supports Activity

Small Supports activity is about thinking and working with people with learning disabilities and/or autism who have ‘hefty reputations’ (to borrow a phrase to describe people who are burdened by the reputations they have been given because of behaviours, reactions, support requirements and large funding packages).

Small Supports Networks

There are a couple of networks associated with our Small Supports programme: one for providers and another for commissioners.


Stay Safe Online – protect yourself and the people you support from cyber-attacks

Cyber security might seem scary and complicated but it doesn’t have to be, it is really just about protecting the devices that we all use on a daily basis (smartphones, laptops, tablets and computers) and the services we access both at home and at work from theft or damage. We must make sure that we are protecting ourselves and the people we support  from cyber-attacks by following some simple rules.

Here’s a great video that helps you understand Cyber Security.

Limit your personal information

Not everyone needs to know your relationship status or your home address. You wouldn’t hand out personal information to strangers so don’t hand it out to millions online.

Here’s some Internet Privacy Tips from ‘‘.

Be careful what you download

Criminals will try and trick you into downloading malware (malicious software) apps or programs that carry malware can steal your personal information. Do not download apps that look suspicious or come from a site you don’t trust.

Here’s a good guide to help you work out what’s safe to download produced by wikiHow.

Choose strong passwords

Select passwords that are harder for cybercriminals to demystify. A strong password is one that is unique and complex – at least 15 characters long, mixing letters and unique characters. Use a password manager tool to help you manage your passwords so you don’t forget them.

Read about what password managers offer in Wired magazine.

Here’s a link to a password generator, there are lots of others to choose from on the web.

Make online purchases from secure sites

Cybercriminals are keen to get their hands on your credit card and bank details. Only supply this information to sites that provide secure, encrypted connections. Always check that the address starts with https: (the S stands for secure) and look out for the padlock icon next to the address bar.

Keep your antivirus program up to date

It’s impossible to protect against every threat but internet security software will detect and remove most malware. Make sure it is up to date.

Beyond Limits Employee Assistance Programme

We have launched an Employee Assistance Programme through Health Assured, the UK and Ireland’s largest independent and award-winning employee assistance programme (EAP) provider.

The Employee Assistance Programme offers cover for Beyond Limits staff and their immediate family, 24hours a day on a range of issues including legal information, bereavement support and medical and health support.

Advice is available:

  • via telephone support
  • face to face counselling
  • a wellbeing website portal
  • a mobile wellbeing app called Health e-hub.

Beyond Limits understands the importance of health and wellbeing. Sometimes balancing everyday life with the requirements of home, family and work creates pressures for all of us. It’s crucial that we all maintain good health. Health Assured is the commitment from Beyond Limits to support our workforce to ensure a productive healthy environment conducive to a healthy lifestyle.

You can contact Health Assured by:

Visiting the website:

Telephone: 0800 028 0199

Download the Health e-hub app on your mobile phone.